Guest Relations Supervisor/Guest Relations Officer

*** Guest Relations Supervisor - 1 Position (Female) *** **Thai nationality only** Qualifications and Requirements; - Education: Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field is preferred. - Work Experience: Minimum 2–3 years of experience in hotel guest relations or front office operations, with at least 1 year in a supervisory or team leadership role preferred. - Language Skills: Good command of spoken and written English. Additional languages are an advantage. - Guest Service Skills: Strong knowledge of guest relations, VIP guest handling, complaint resolution, and service recovery procedures. - Leadership Skills: Ability to supervise, motivate, coach, and develop team members to achieve departmental goals. - Communication Skills: Excellent interpersonal and communication skills, with the ability to interact professionally with guests and colleagues from diverse cultural backgrounds. - Problem-Solving: Strong decision-making and conflict-resolution skills, with the ability to handle guest complaints calmly and effectively. - Hotel Operations Knowledge: Good understanding of front office operations, hotel policies, service standards, and interdepartmental coordination. - Technical Skills: Familiarity with hotel Property Management Systems (PMS), guest feedback platforms, and Microsoft Office applications. - Personal Attributes: Professional appearance, positive attitude, patience, attention to detail, and a strong commitment to guest satisfaction. - Organizational Skills: Ability to prioritize tasks, manage multiple guest requests, and work efficiently in a fast-paced hotel environment. - Flexibility: Willingness to work rotating shifts, weekends, and public holidays according to hotel operational requirements. ------------------------------------------------------------ *** Guest Relations Officer - 1 Position (Female) *** **Thai nationality only** Qualifications and Requirements; - Education: Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field is preferred. - Work Experience: Previous experience in guest relations, front office operations, or customer service is an advantage. - Language Skills: Good command of spoken and written English. Additional languages are an advantage. - Guest Service Skills: Strong customer service orientation with the ability to provide personalized service and create positive guest experiences. - Communication Skills: Excellent interpersonal and communication skills, with the ability to interact professionally with guests from diverse cultural backgrounds. - Problem-Solving Skills: Ability to handle guest inquiries, requests, and complaints promptly and professionally. - Hotel Operations Knowledge: Basic knowledge of hotel facilities, services, front office procedures, and guest relations standards. - Technical Skills: Basic computer skills and familiarity with hotel Property Management Systems (PMS) are an advantage. - Personal Attributes: Pleasant personality, positive attitude, professional appearance, patience, and attention to detail. - Teamwork: Ability to work effectively with other departments to ensure guest satisfaction and smooth hotel operations. - Organizational Skills: Ability to manage multiple tasks, prioritize guest requests, and work efficiently under pressure. - Flexibility: Willingness to work rotating shifts, weekends, and public holidays according to hotel operational requirements.

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