Online Sales Executive - Luxury Yacht (ประจำอ่าวปอ ภูเก็ต)

1. OTA Platform Management & Content Operations: Manage and optimize Online Travel Agent (OTA) platforms (e.g., Viator, Expedia, Ctrip, , , Klook, GetYourGuide). Handle end-to-end product onboarding, including account registration, uploading products, updating content, pricing, and availability. 2. Booking & Reservation Processing: Monitor, process, and confirm incoming bookings from various OTA systems accurately and in a timely manner. Input and sync bookings into internal operational systems. 3. Reservation Accuracy & Quality Control: Double-check all booking records, guest details, and travel itineraries to ensure zero errors and smooth tour execution. 4. Customer Support & Review Management: Respond to customer inquiries, chat messages, and reviews across OTA platforms promptly and professionally. Maintain high response rates and platform ratings. 5. Operational Coordination: Handle operational changes, schedule adjustments, and special client requests in coordination with the operations team. 6. Problem Solving & Complaint Handling: Address and resolve customer complaints in a timely and professional manner to ensure excellent customer satisfaction. 7. Administration & Reporting: Assist with operational administration, channel performance tracking, and basic invoicing or payout reconciliation related to OTA channels.

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