Resident Master / Senior Assistant Resident Master (Many Areas)

JOB HIGHLIGHTS: Leader at the property with 5 key roles: - Conduct ""Perfect Operation" (Operator) - Make Guest Happy ("Wow" Producer) - Train&Engage Staff (Boss) - Conduct Initiatives (Kaizen Generator) - Solve emergency issues (Problem solver) DUTIES & RESPONSIBILITIES: Conduct ("Perfect Operation") - Working closely with the operation team in the HQ to maintaining and following service standard properly - There is no case of ignoring SOPs at a property. - Communication with HQ team is effective in timely manner. - Inspection score and task completion % are more than xxx. Make Guest Happy ("Wow" Producer) - Leading and guiding all staff to let them make guests happy and have "Wow" during the stay - Guest feedback score is more than xxx - S/he learns from a negative review to quickly fix an issue. Train&Engage Staff (Boss) - Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively - Score for boss is more than xxx - To nominate a "candidate" talent Conduct Initiatives (Kaizen Generator) - "Planning and conducting Kaizen initiatives both cost saving and revenue increasing with a good understanding of budget concepts (revenues, costs etc.)" - S/he makes an inpact of revenue increase with Kaizen initiatives. - S/he makes an inpact of cost saving with Kaizen initiatives. Solve emergency issues (Problem solver)" - Solvingng problems of emergency challenges and complains - There are rare cases that the problem is escalated to PRM level. - All complains are taken care and closed properly

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