(Kokotel Rayong Beachfront) Resident Master

JOB HIGHLIGHTS: Leader at the property with 5 key roles: - Make Guest Happy ("Wow" Producer) - Conduct "Perfect Operation" (Operator) - Train&Engage Staff (Boss) - Conduct Initiatives (Kaizen Generator) - Solve emergency issues (Problem solver) The job scope is in all aspects of property operation: - Guest service - Kitchen operation - Housekeeping operation - Engineering operation - Accounting and admin operation DUTIES & RESPONSIBILITIES: 1) Make Guest Happy ("Wow" Producer) - Leading and guiding all staff to let them make guests happy and have "Wow" during the stay - Conducting guest service operation properly based on SOP together with the team 2) Conduct "Perfect Operation" (Operator) - Conducting kitchen, housekeeping, engineering, accounting and amin operation - Conducting kitchen operation properly based on SOP together with the team - Conducting housekeeping and engineering operation properly based on SOP together with the team - Conducting accounting and admin operation properly based on SOP together with the team 3) Train & Engage Staff (Boss) - Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively - Properly training staff based on SOP - Being a role model of property staff to realize company Values 4) Conduct Initiatives (Kaizen Generator) - Planning and conducting Kaizen initiatives with a good understanding of budget concepts (revenues, costs etc.) - Coming up with Kaizen initiative for guest satisfaction increase and implement them - Coming up with Kaizen initiative for cost saving and implement them - Coming up with Kaizen initiative for F&B revenue increase (of in-house guests) and implement them 5) Solve emergency issues (Problem solver) - Solving problems of emergency challenges and complains - Solving problems effectively in timely manner - Effectively seeking a help from PRM on solving a problem

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