Guest Relation Officer (GRO)

Mission As a Welcome & Service Coordinator, you are the first point of contact for guests and play a key role in delivering a warm, friendly, and seamless guest experience. You ensure smooth arrivals, departures, and stay coordination while embodying Club Med?s service culture. Key Responsibilities Guest Experience Welcome guests upon arrival with professionalism and enthusiasm Manage check-in and check-out processes efficiently Provide accurate information about resort facilities, activities, and services Handle guest requests, feedback, and complaints with care and responsiveness Coordination & Operations Coordinate with housekeeping, F&B, and activities teams to ensure smooth guest experiences Monitor room readiness and allocation Assist in organizing guest arrivals, departures, and transfers Ensure all guest records and data are correctly updated in the system Service Excellence Anticipate guest needs and personalize services Promote Club Med services, activities, and events Maintain high standards of grooming and professional behavior Ensure adherence to company policies and service standards

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