Guest Service Agent (Chinese Speaking)

- Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of rooms available, and room rates. - Knows the location and types of available rooms as well as the activities and services of the property. - Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. - Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. - Process guest check-outs. - Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, - Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. - Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. - Communicate services and amenities of the hotel to guests. - Obtain proper identification for tax-exempt guests and attach the form to registration card. - Direct Bell Person to escort guest and transport their luggage to the room. - Reports any unusual occurrences or requests to the manager or assistant manager. - Knows all safety and emergency procedures, Is aware of accident prevention policies. - Maintains the cleanliness and neatness of the front desk area.

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