General Manager

- Thai nationality 1. Professional Background & Education • Education: Master’s or Bachelor’s degree in International Hospitality Management, MBA, or related fields. • Experience: Minimum 10–15 years in hotel operations, with at least 5 years as a GM or Resident Manager in a 4-5 star environment. Multi-departmental experience is a must. • Track Record: Proven success in pre-opening phases or managing large-scale renovations is often highly valued. 2. Strategic Financial Management • Profitability & GOP: Responsible for the hotel’s Profit and Loss (P&L) statement. Maximizing Gross Operating Profit (GOP) and Return on Investment (ROI) for owners. • Revenue Management: Collaborating with Revenue Managers to optimize pricing strategies, distribution channels, and inventory management. • CAPEX & Budgeting: Overseeing Annual Operating Budgets and Capital Expenditure (CAPEX) planning. 3. Operational Excellence & Quality Control • SOP Implementation: Ensuring all departments adhere to International Standard Operating Procedures (SOPs). • Asset Management: Maintaining the physical property to the highest standards, including preventative maintenance and safety protocols. • Guest Experience Management: Monitoring Guest Satisfaction Scores (GSS) and Net Promoter Scores (NPS). Taking direct action on high-level feedback. 4. Human Capital & Leadership • Talent Development: Identifying and nurturing future leaders within the organization (Succession Planning). • Corporate Culture: Building a positive work environment to reduce turnover and increase employee engagement. • Labor Law Compliance: Deep understanding of local labor laws and industrial relations. Key Personal Attributes High Emotional Intelligence (EQ): Calm under fire. 1. Cultural Sensitivity: Ability to work with a diverse workforce and international guests. 2. Detail-Oriented: Perfectionist mindset regarding service and cleanliness. 3. Networking Skills: Strong connections with local authorities, travel agencies, and corporate clients.

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