Duty Manager

-Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. -Minimum 2–3 years of experience as a Duty Manager, Assistant Front Office Manager, or Front Office Supervisor in a hotel. -Strong knowledge of Front Office operations and hotel service standards. -Excellent leadership, problem-solving, and decision-making skills. -Outstanding interpersonal, communication, and guest service skills. -Ability to handle guest complaints professionally and efficiently. -Flexible to work shifts, including weekends and public holidays. -Proficient in Microsoft Office and hotel property management systems (Opera PMS/Opera Cloud preferred). -Good command of spoken and written English; additional language skills are an advantage. -Well-groomed with a positive attitude and a strong service mindset. -Ability to work effectively under pressure in a fast-paced environment. -Experience in a 4- or 5-star hotel is an advantage.

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