Front Office Manager / Residence Manager

Based in Phuket and reporting to the CEO, the Front Office Manager / Residence Manager is responsible for the overall operational, commercial, and guest-experience performance of a 20 unit Apartment/Residence and 10 villas. It is a crucial role in the company responsible for building relationships with property owners whilst ensuring the properties are operated professionally, well maintained, profitable, and consistently deliver high guest satisfaction. This is a hands-on management role requiring strong operational control, people management skills and an ability to balance hotel-style service with villa-guest expectations. This is the perfect opportunity for an accomplished Front Office Manager who wants to take the next step in their career and increase their responsibilities. As the property portfolio grows, so will your role. Key Responsibilities Overall Property & Operations Management - Oversee day-to-day operations of the apartments and villas - Ensure compliance with Thai regulations and licensing requirements - Maintain standards of cleanliness, maintenance, and presentation - Act as the primary on-site decision-maker Guest Experience & Service Excellence - Deliver consistently high guest service standards - Handle guest feedback and complaints professionally - Monitor online reviews and satisfaction metrics - Drive continuous improvement in service quality Team Leadership & Human Resources - Recruit, train, and manage on-site staff for Housekeeping and Maintenance - Prepare staff schedules - Conduct performance reviews and coaching - Build a positive, service-oriented culture Sales, Distribution & Revenue Coordination - Coordinate with the sales and marketing team. - Identify revenue growth opportunities - Support upselling and guest enhancements Maintenance, Assets & CapEx - Implement preventive maintenance and apartment upgrade programs - Manage contractors and suppliers - Protect long-term asset value - Report CapEx requirements to ownership Owner & Head Office Reporting - Prepare regular operational - Provide performance insights and recommendations - Represent ownership interests on site Key Requirements Experience: - 4–8 years in hotel, resort or villa management - Comfortable using PMS, Microsoft office applications and learning new platforms - Experience with OTA platforms ( , Airbnb, Agoda) - Familiarity with CRS & CRM systems (e.g. Opera, Synxis or similar) - Fluent in Thai, Advanced written and spoken English — non-negotiable. - Highly organised, detail-oriented, and reliable - Fast response time and ability to prioritise under pressure Skills: - People management - Financial and commercial awareness - Strong organisational and communication skills Languages: - Fluent Thai & Very Strong English language required Personal Attributes - Entrepreneurial, Growth Mindset - Professional and reliable - Guest-centric and detail-oriented - Calm under pressure - Able to work independently and part of a team Working Conditions - Full-time, On Property / Regional Office – Surin Park, Phuket - Weekend and holiday flexibility required - Competitive salary package based on experience - Company Shares

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