Front Desk Associate

This role is central to the smooth day-to-day running of our vacation rental portfolio. You will manage all inbound reservation activity, deliver professional guest communication, and provide key administrative support to the property management team, including coordinating supplier orders and handling operational follow-ups. If you are disorganised or slow to respond, this role will fall apart quickly. If you are structured, responsive, and precise, you become critical to the operation. Key Responsibilities Reservations & Guest Communication • Manage all reservation enquiries across OTA platforms ( , Airbnb, Agoda) and direct channels • Respond to all guest enquiries quickly, clearly, and professionally in English • Convert enquiries into confirmed bookings through effective communication • Handle reservation modifications, cancellations, and special requests accurately • Ensure all reservation data is correctly entered into the PMS • Monitor upcoming arrivals and ensure pre-arrival communication is completed • Provide guests with property information, local recommendations, and service details Guest Services & Front Desk Support • Serve as a professional and welcoming first point of contact for guests • Support check-in and check-out processes as needed • Handle guest enquiries and complaints professionally, escalating issues where required • Coordinate with housekeeping teams to confirm unit readiness and turnaround schedules Administrative Support — Surin Park • Assist the Surin Park property management team with day-to-day operational coordination • Place and track supplier and service orders on behalf of the management team • Follow up on pending tasks, deliveries, and operational items • Maintain accurate records of inventory, keys, and access control • Support basic cost logging and invoice tracking Operational Administration • Act as a central coordination point for property-level operations • Maintain accurate guest records and reservation documentation • Assist with basic reporting as required by the operations team • Flag issues early — cleaning delays, guest concerns, operational gaps Profile & Requirements Essential Requirements • Background in hospitality — hotels, resorts and or villas. • Fluent in Thai, Advanced written and spoken English — non-negotiable. • Highly organised, detail-oriented, and reliable • Fast response time and ability to prioritise under pressure • Comfortable using PMS, Microsoft office applications and learning new platforms Preferred Requirements • Experience with OTA platforms ( , Airbnb, Agoda) • Familiarity with CRS & CRM systems (e.g. Opera, Synxis or similar) • Experience in a coordination or admin support role within hospitality Personal Traits • Structured thinker — you don't lose track of details • Reliable — tasks get done and nothing falls through the cracks • Calm under pressure — guests and deadlines will test you • Commercially aware — every enquiry represents revenue • Proactive — you flag problems before they become crises What Success Looks Like • Fast, professional response times across all booking channels • High conversion rate of enquiries to confirmed reservations • Clean, accurate reservation data in the system at all times • Smooth pre-arrival communication and guest experience • Reliable administrative support to the Surin Park team Benefits - Competitive salary - Equity participation - Attractive annual leave - Lunch

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