Assistant Manager - Sales & Reservation

Qualifications * Bachelor’s degree * Experience in luxury hospitality reservations or front office operations. * Strong organizational skills and ability to manage last-minute changes calmly and efficiently. * Excellent communication skills; comfortable liaising with central teams and senior stakeholders. * Strong sense of service, discretion and attention to detail. * Fluent in English; additional languages are a strong asset. * Comfortable with PMS, CRM and digital tools. * Ability to work autonomously while respecting global standards and processes. Main Responsibilities * Insert confirmed bookings into the local PMS (e.g. Opera), including room assignment, booking updates, program and stay details * Ensure consistency between CRM booking status and local PMS records. * Act as the local point of contact for the central team for all on-site operational matters related to reservations. * Verify that all pre-arrival information has been received and completed * Follow up internally to ensure readiness prior to guest arrival. * Prepare and distribute arrival lists and relevant guest information to on-site departments (Front Office, Medical, Guest Relations, Operations). * Handle last-minute bookings and urgent reservation requests on site. * Manage booking modifications during the stay. * Coordinate on-site visits and walk-in inquiries in line with brand standards. * Organize and manage complimentary stays, including management invitees, marketing guests, staff or partner stays * Ensure proper booking creation, room allocation, internal communication and reporting. * Provide a daily activity report to the Reservations Manager

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