Housekeeping Manager

Responsible for overall cleanliness of the hotel, including guest rooms, and public area. Ensuring guests are satisfied with hotel cleanliness, safety and security of rooms MAIN RESPONSIBILITIES: Operational:  Monitors appliances, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards.  Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments.  Receives and confirms deliveries of supplies and services.  Prepares and follows up on incidents and accident reports.  Monitors guest complaints and takes corrective action when necessary.  Prepares and reviews daily housekeeping report.  Leads room heavy cleaning maintenance program.  Ensures that daily V.I.P rooms, special guest rooms, long stay guest rooms for arrivals are checked in advance and welcome amenities are set up  Works with Front Office and Engineering Department to ensure that rooms are blocked for maintenance  Maintains keys control and-lost and-found procedures, ensuring employee is trained to follow its procedure.  Makes daily inspection of public areas, guest floors, and guest rooms to ensure cleanliness and the maintenance of premises.  Ensures that guest history records are up to date at all times.

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