Front Office Manager

Position Summary Direct, lead, and optimize all Front Office operations to deliver prompt, efficient, and proactive 5-star service. This role is responsible for maximizing room revenue and yield management, maintaining seamless inter-departmental workflows, and driving guest satisfaction and operational safety standards. Key Responsibilities Operational Leadership & Guest Service • Direct and oversee day-to-day Front Office operations to ensure timely execution and exceed guest expectations. • Coordinate with Housekeeping, Engineering, and Transportation teams to ensure seamless room readiness, swift maintenance turnaround, and smooth guest transfers. • Manage VIP protocols, guest recognition programs, and personalized amenity delivery. • Maintain lobby cleanliness, order, and presentation standards. • Oversee the Resort Center supplies and ensure accurate, up-to-date resort information is readily available. • Personally engage with guests, solicit feedback, and resolve complex comments or service recoveries with composure and tact. Revenue & Financial Control • Control and monitor room inventory and yield management strategies during high-demand and peak occupancy periods. • Liaise with Sales & Reservations to maximize revenue opportunities and streamline booking operations. • Drive hotel revenue through active upselling programs across room upgrades, transportation, F&B outlets, retail, and resort activities. • Ensure guest billing accuracy and implement strict controls to minimize rebates. • Assist the Cluster Director of Operations / Rooms Division with annual budget preparations, business plans, and departmental expense control. Team Leadership & Talent Development • Coach, counsel, evaluate, and develop Front Office hosts under internal talent development frameworks. • Identify departmental training needs and plan ongoing development programs. • Foster high team morale, positive inter-departmental relationships, and strict adherence to company values. Health, Safety & Compliance • Maintain full compliance with local labor and safety laws, resort risk management, and Life & Fire Safety protocols. • Review departmental safety equipment and ensure emergency/evacuation procedures training is conducted regularly. Qualifications & Requirements • Education: Bachelor’s Degree in Hospitality Management, Business Administration, or a related field. • Experience: Minimum 3–5 years of progressive Front Office experience, with proven supervisory or managerial track record in a 4/5-star luxury hotel or resort environment. • Technical Skills: Strong proficiency with hotel Property Management Systems (PMS), yield management tools, and Microsoft Office. • Languages: Excellent command of English and Thai (both spoken and written). Additional foreign language proficiency is an advantage. • Core Competencies: Strong leadership, financial acumen, high EQ, problem-solving abilities, and a service-minded attitude aligned with luxury hospitality standards. How to Apply Interested candidates are invited to submit an updated CV/Resume with a recent photograph to: • Email: [email protected] / [email protected]

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