Guest Service Agent

Position Summary The Guest Service Agent (GSA) serves as the primary point of contact for hotel guests, delivering exceptional service from check-in to check-out. This role is responsible for welcoming guests, handling reservations, managing check-in/out procedures, answering inquiries, and resolving guest issues promptly to ensure a memorable stay. Key Responsibilities - Guest Experience & Front Desk Operations. - Communication & Administrative Duties. - Problem Resolution & Service Recovery. Qualifications - Bachelor's Degree in Hospitality Management, Tourism, or a related field. - 1 year of customer service or front desk experience in the hospitality industry preferred. - Fluent in spoken and written English. - Excellent communication, problem-solving ability, attention to detail, and a guest-first mindset. - Willingness to work flexible hours, including night shifts, weekends, and public holidays."

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