Guest Service Assistant

- Handles check out of departing guests using hotel standard procedures. - Prepares guest folio for each arriving and departing guest for the Front Office Cashier. - Maintains accurate records and inform other departments of arrivals, room changes, check outs and special arrangements for VIP or group guests. - Provides and efficient and courteous communication service for guests ensuring all messages are delivered promptly to the correct room. - Provides current information about hotel facilities, services and special events to guests. - Provides current information of tourist attractions, restaurants, entertainment facilities and current events in the local area to guests. - Handles guest requests and immediately refers problems and complaints to Room Division Manager. - Maintains a high standard of hygiene and sanitation throughout all service areas. - Prepares guest accounts ensuring accuracy and efficiency. - Records the accurate accounting of all cash floats, takings, credit card vouchers and guest ledger accounts. - Prepares takings summary, statistics and other accounting forms as directed by Front Office Supervisor. - Maintains current information with all room rates, mini bar items and communications charges and pricing. - Co-operation with Salas & Marketing team

📨 ยื่นเรซูเม่ให้โรงแรมนี้ 🙋 สนใจงานนี้ ☆ บันทึกงานนี้