Front Office Supervisor

Position Summary Oversee the daily front desk operation and lead the front office team to deliver warm, efficient and professional service from arrival to departure. Key Responsibilities - Supervise shift operations and make sure service standards and procedures are followed - Handle check-in, check-out, room assignments and reservations accurately in the PMS - Respond to guest requests, feedback and complaints promptly, escalating when needed - Coordinate with Housekeeping, F&B, Engineering and other departments - Check billing, payments, cash handling and shift reports - Prepare duty rosters, and train, coach and give feedback to team members - Follow health, safety, fire and emergency procedures Requirements - Diploma or Bachelor’s degree in Hospitality, Tourism or a related field (or equivalent experience) - At least 2 to 3 years of front office experience, with 1 year in a supervisory role - Good spoken and written English and Thai - Experience with a property management system (e.g. Opera) - Strong customer service and leadership skills, calm under pressure - Willing to work shifts, weekends and public holidays

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