Guest Service Officer - Somerset Park Suanplu Bangkok

Job Title: Guest Service Officer Department: Guest Services Reports To: Guest Service Manager Location: Somerset Park Suanplu Bangkok Employment Type: Full-Time Job Summary: The Guest Service Officer is responsible for delivering exceptional service to guests throughout their stay. This includes welcoming guests, handling check-in and check-out procedures, managing guest requests, and ensuring a smooth and pleasant experience. Key Responsibilities: - Greet and welcome guests upon arrival with a warm and professional demeanor. - Perform check-in and check-out procedures efficiently using the property management system (RMS). - Handle guest requests, inquiries, and complaints promptly and professionally. - Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. - Provide accurate information about hotel services, local attractions, and transportation. - Process payments and maintain accurate billing records. - Ensure lobby and front desk areas are clean, organized, and presentable. - Promote hotel services, facilities, and upsell room categories where appropriate. - Follow hotel policies, procedures, and brand standards at all times. - Maintain confidentiality of guest information and uphold data security standards. - Handle lost and found items in accordance with hotel policy. ** interested applicants are invited to submit your cv to [email protected] **

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