Asst. HK Manager / Senior HK Sup.

PRIMARY RESPONSIBILITIES • Establishes a high degree to excellence in the Housekeeping Department to all assigned areas of the Hotel. • To be specifically concerned with Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants and Linen Room. • In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper will operate the Housekeeping Department and all other areas of responsibility. • Work closely with and maintain a high degree of excellence for the Service Department. • Be specifically responsible for the standards of all Guest rooms, Suites, Corridors, back-of-the-house storage and linen rooms. • Ensure Front-of-the-House public area standards are excellent at all times. • Ensure all Supervisors continually inspect assigned areas and have turned in inspections. • Ensure effective and complete training is in use and all associates are well trained. • Ensure proper key controls are in effect. • Take accurate linen inventories per SOP. • Take accurate Guest supply inventory every period. • Review operating statements and critique unusual surpluses and shortages. • Audit and approve schedules, wage projections, wage recaps and payroll. • Review out-of-order rooms daily. • Provide up-to-date job descriptions for all supervisors and associates. • Give immediate response to all Guest problems and correspondence. • Ensure Lost & Found articles are stored properly and logs are maintained. • Any and all assignments by the Executive Housekeeper must be followed through. • To ensure effective communications through attending meeting and imparting information at regularly held staff meetings with assistant housekeepers.

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