Telephone Operator - Grande Centre Point Lumphini

- Answer all internal and external calls promptly and courteously in accordance with hotel standards. - Transfer calls to the appropriate department or staff member efficiently. - Handle guest requests and inquiries, and follow up to ensure satisfaction. - Record and relay messages accurately and promptly to the relevant personnel. - Assist in wake-up call services and ensure accurate timing. - Maintain up-to-date knowledge of hotel services, promotions, and operating hours. - Operate hotel?s communication equipment including telephone systems, paging, and emergency systems. - Log and report technical issues or unusual calls to supervisors. - Ensure confidentiality of guest and hotel information at all times. - Support emergency procedures, such as fire or medical situations, by contacting appropriate responders.

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