Guest Relations Executive - Grande Centre Point Prestige

Job Summary: The Guest Relations Executive is responsible for providing exceptional guest experiences by addressing guest needs and ensuring their satisfaction throughout their stay. This role involves welcoming guests, handling inquiries and complaints, and assisting with special requests to create a positive and memorable experience. Key Responsibilities: - Greet guests warmly upon arrival and ensure efficient check-in and check-out. - Respond promptly to guest inquiries and requests, both in person and via phone or email. - Address and resolve guest complaints professionally and courteously. - Coordinate with other departments to fulfill guest needs and requests. - Assist in organizing guest celebrations, special events, and VIP services. - Collect and record guest feedback to improve service delivery. - Maintain a visible presence in public areas to interact with guests and provide assistance. - Support the Guest Relations Manager in implementing guest service initiatives.

📨 ส่งเรซูเม่ให้โรงแรมนี้ 🙋 สนใจงานนี้ ☆ บันทึกงานนี้