Guest Service Executive - Grande Centre Point Ratchadamri

- Greet all guests with warmth and professionalism, ensuring a five-star welcome and farewell. - Handle check-in and check-out procedures efficiently and accurately using the property management system (PMS). - Anticipate guest needs and handle all inquiries, requests, or concerns with discretion, urgency, and grace. - Provide concierge services including restaurant reservations, transportation arrangements, tour bookings, and special event coordination. - Maintain up-to-date knowledge of hotel amenities, services, promotions, and local attractions. - Liaise with housekeeping, bell staff, and other departments to ensure guest expectations are met and exceeded. - Handle guest complaints or feedback with a solutions-oriented mindset and escalate issues appropriately. - Process payments and manage cash, credit card, and billing procedures securely and correctly. - Ensure the lobby and front desk areas are clean, orderly, and representative of the luxury experience. - Uphold brand standards and contribute to a positive, collaborative team culture.

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