Banquet Manager

1. Greet function organizers on arrival and ensure that their requests are dealt with 2. Co-ordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction 3. Ensure the details on the event order are delivered 4. Follow up problems which may arise from event orders and room allocations and rectify as soon as possible 5. Maintain master file of banquet functions 6. Oversee all service ,banquet set-ups, meeting room set-ups, cocktail party set-ups 7. Ensure rooms, quality of food and final set up are inspected regularly 8. Ensure all equipment requests are fulfilled 9. Develop Standards & Procedures, in keeping with the hotel policies and procedures. 10. Ensure all the staff carry out the tasks according to the S&P 11. Manage the maintenance of equipment 12. Control stock and monitor stock security procedures 13. .Direct and control all subordinate associate to ensure that all day to day operational matters are handled on time and guest expectations are met 14. Provide guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities 15. Oversee the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations 16. Liase with the Kitchen, Stewarding, Bars, Housekeeping and Engineering to ensure that the operation runs smoothly in areas of joint responsibility 17. Prepare duty rosters, and implement vacation and public holiday schedules. 18. Assist in the planning and execution of promotional activities as directed 19. Maximize revenue in the outlet by implementing up selling procedures 20. Monitor and control the financial performance of the outlet controlling costs and expenses. 21. Participate in the preparation of the outlet’s annual Departmental budget as directed. 22. Direct and control all subordinate associate to ensure that all day to day operational matters are handled on time and guest expectations are met 23. Provide guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities 24. Oversee the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations 25. Liase with the Kitchen, Stewarding, Bars, Housekeeping and Engineering to ensure that the operation runs smoothly in areas of joint responsibility 26. Prepare duty rosters, and implement vacation and public holiday schedules. 27. Assist in the planning and execution of promotional activities as directed 28. Maximize revenue in the outlet by implementing up selling procedures 29. Monitor and control the financial performance of the outlet controlling costs and expenses. 30. Participate in the preparation of the outlet’s annual Departmental budget as directed.

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