Reservation Supervisor

Key Responsibilities Reservation Operations - Oversee and verify daily reservation entries across all channels (OTAs, Direct Bookings, Travel Agents, Phone, and Email) for accuracy and compliance with hotel standards. - Coordinate room allocations and special guest requests with Front Office and Housekeeping departments. - Monitor booking confirmations, cancellations, amendments, and deposit/pre-payment collections. - Maintain and update Property Management Systems (PMS), Channel Managers, and OTA extranets regarding inventory and rate availability. Guest Relations & Problem Solving - Handle complex inquiries regarding room types, rates, packages, and hotel amenities in a professional manner. - Resolve booking disputes or guest complaints promptly and effectively to ensure maximum satisfaction. - Provide personalized attention to VIP guests, repeat clients, and group bookings. Revenue & Upselling - Train and motivate the reservation team to actively upsell room categories and add-on services (e.g., airport transfers, spa packages, dining options). - Assist in monitoring inventory levels and applying yield management principles to maximize RevPAR (Revenue Per Available Room). - Prepare daily, weekly, and monthly reservation reports, including pickup reports, forecasts, and competitive analysis. Qualifications & Requirements - Bachelor’s degree in Hotel Management, Hospitality, Business Administration, Languages, or a related field. - Minimum 1 year of experience as a hotel reservation supervisor or 3 years’ experience as an officer. - Excellent command of spoken and written English. Proficiency in a third language is an advantage.

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