Security Manager (ผู้จัดการแผนกรักษาความปลอดภัย) - Ascott Embassy Sathorn Bangkok

Position Title: Security Manager Department: Security Reports To: Senior GM / Residence Manager Property Level: Five-Star Hotel Job Summary The Security Manager is responsible for ensuring the safety and security of guests, employees, contractors, and hotel assets in accordance with five-star hospitality standards. This role oversees all security operations, emergency preparedness, loss prevention, and compliance with local laws and brand standards while maintaining a discreet and service-oriented approach. Key Responsibilities 1. Security Operations - Plan, implement, and manage all hotel security operations. - Supervise security team and control room operations (CCTV, access control, patrols, etc). - Ensure 24/7 security coverage for guest areas, back-of-house, and hotel premises. - Conduct regular security patrols and risk assessments. 2. Guest & Staff Safety - Ensure a safe and secure environment for guests, VIPs, and employees. - Handle guest security concerns professionally and discreetly. - Coordinate VIP and high-profile guest security arrangements. - Investigate incidents involving guests or staff and prepare detailed reports. 3. Emergency & Crisis Management - Develop, implement, and regularly update emergency response plans (fire, evacuation, bomb threat, medical emergencies, natural disasters). - Act as Incident Commander during emergencies. - Conduct regular fire drills and emergency simulations. - Coordinate with local authorities (police, fire department, medical services). 4. Loss Prevention & Asset Protection - Prevent theft, fraud, and damage to hotel property and assets. - Oversee key control, access management, and cash handling security procedures. - Investigate losses and recommend corrective actions. 5. Compliance & Risk Management - Ensure compliance with local laws, safety regulations, and hotel brand standards. - Maintain security-related licenses, permits, and certifications. - Conduct safety audits and inspections. 6. Training & Team Management - Recruit, train, schedule, and evaluate security team members. - Provide ongoing training on security awareness, customer service, and emergency response. - Promote a culture of safety and service excellence. 7. Reporting & Documentation - Prepare daily security logs, incident reports, and management reports. - Analyze security trends and recommend preventive measures. - Maintain confidentiality and accurate documentation. ** interested applicants are invited to submit your cv to [email protected] **

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